Refund Policy

Refund Policy

Last Updated: July 28, 2026

At LUMIRA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

To be eligible for a return, items must:

  • Be returned within 30 days of delivery.

  • Be unused, unworn, and in their original condition.

  • Have all original tags attached.

  • Be returned in the original packaging where possible.

  • Include proof of purchase or order confirmation.

LUMIRA reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale or clearance items.

  • Gift cards.

  • Items marked as non-returnable.

  • Products that have been worn, washed, altered, or damaged after delivery.

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Shipping charges are generally non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was received. If you need an exchange, please contact our customer support team.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include your order number and photos of the item so we can resolve the issue promptly.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The item received is damaged.

  • The wrong item was shipped by LUMIRA.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank for additional information.

  4. If you still have not received your refund, contact us for assistance.

8. Policy Updates

LUMIRA reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions regarding returns, exchanges, or refunds, please contact us:

LUMIRA

Thank you for shopping with LUMIRA. We appreciate your trust and support.